Privacy Policy

This Privacy Policy explains how Reca (“Reca”, “we”, “us”, or “our”) collects, uses, shares, and protects information when you visit heyreca.com, place a pre-order, join our early-release list, or use a Reca device. By using our website or products, you agree to the practices described here.

Information we collect

• Information you give us. Your name, email address, phone number, shipping and billing address, and order details when you pre-order, subscribe, or contact us.
• Payment information. Payments are processed by our payment partner (Razorpay). We do not store full card or bank details on our servers; we receive only the confirmation and limited transaction information needed to fulfil your order.
• Device and voice data. When a Reca device is used, we may process voice interactions, the reminders and preferences you set, and related usage information in order to provide companionship, reminders, and the features you request.
• Information collected automatically. Like most websites, we collect device, browser, and usage data through cookies and similar technologies, including pages viewed and general location derived from your IP address.

How we use your information

• To process and fulfil pre-orders and deliver Reca devices.
• To provide, maintain, and improve our products and services.
• To communicate with you about your order, our early release, and updates you have asked to receive.
• To provide customer support and respond to your requests.
• To protect against fraud, secure our systems, and comply with legal obligations.

How we share information

We do not sell your personal information. We share it only with:

• Service providers who work on our behalf — for example payment processing (Razorpay), hosting, email delivery, and analytics — under obligations to protect your data.
• Advertising and analytics partnerssuch as Google, as described in “Cookies and advertising” below.
• Legal and safety recipients where required by law, or to protect the rights, property, or safety of Reca, our users, or others.
• Business transfers — if Reca is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and advertising

We use cookies and similar technologies to run the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings.

We may use third-party advertising, including Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this and other websites. Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the internet. You may opt out of personalised advertising by visiting Google Ads Settings, or opt out of third-party vendors’ use of cookies for personalised advertising at aboutads.info/choices.

Data retention

We keep personal information for as long as needed to provide our services, fulfil the purposes described in this policy, and meet legal, accounting, or reporting requirements, after which it is deleted or anonymised.

Your rights and choices

Depending on where you live, you may have the right to access, correct, update, or delete your personal information, and to opt out of marketing communications (use the unsubscribe link in any email). To exercise any of these rights, contact us at hello@heyreca.com.

Data security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s privacy

Our website and pre-orders are intended for adults. We do not knowingly collect personal information from children. Reca devices are purchased and set up by adults on behalf of the people they care for.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you.

Contact us

Questions about this policy or your data? Email hello@heyreca.com.